Delete your CamRide account

Applies to the CamRide Rider app and the CamRide Driver app · Last updated 2 August 2026

You can delete your CamRide account yourself, at any time, without contacting us and without giving a reason. Deleting your account removes your profile and personal information from CamRide.

Delete from inside the app

This is the fastest route and it takes effect immediately.

Open the CamRide app and sign in.
Go to Profile, then Settings.
Tap Delete account.
Read what will be deleted and what we are required to keep, then confirm.

Before you delete: settle any outstanding balance and finish any trip in progress. Drivers with an active subscription should note that deleting the account ends the subscription without a refund for the remaining period.

If you cannot access the app

If you have lost your phone or can no longer sign in, email contact@vitabelandsons.com from the email address on your account, or write to us at the postal address on our contact page. Include the phone number registered to the account so we can identify it.

We verify that the request comes from the account holder before deleting anything. We will complete a verified request within 30 days.

What gets deleted

Your name, phone number and email address
Your profile photo
Your saved places and addresses
Your payment identifiers, including the Mobile Money number linked to the account
Your device identifiers and push notification tokens
Your ratings and any reviews you wrote
For drivers: your uploaded documents, vehicle details and vehicle photographs
Your emergency contacts and trip-sharing settings

What we keep, and why

Some records cannot be erased on request because we are legally required to keep them, or because deleting them would erase somebody else's records too. These are what we retain:

Financial records of completed trips — retained for up to 5 years to meet Cameroonian tax and accounting obligations. These are kept as transaction records and are separated from your profile.
Safety and incident reports — where you were the subject of a report, or a report you filed concerns another person, the report is retained so we can protect other users. Your identifying details are reduced to what the record requires.
Records subject to a live legal claim or investigation — retained until the matter is resolved.
Anonymised trip and traffic data — retained indefinitely for road safety and service planning. This cannot be traced back to you.

Backups are overwritten on our normal backup cycle, within 90 days.

This cannot be undone

Once deletion completes, we cannot restore the account, your trip history or your ratings. If you sign up again later you start with a new account, and drivers must submit their documents for verification again.

Questions

Write to contact@vitabelandsons.com. For more on how we handle personal data, read the CamRide Privacy Policy.

CamRide is operated by Vitabel & Sons Co. Limited, RCCM RC.TIKO.2024.B.059, Tiko, South West Region, Cameroon.