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CamRide Privacy Policy

Last updated 2 August 2026 · Applies to the CamRide Rider app and the CamRide Driver app

1. Who we are

CamRide is operated by Vitabel & Sons Co. Limited, a company registered in Cameroon under RCCM number RC.TIKO.2024.B.059, with its registered office at Long Street, Tiko, South West Region, Republic of Cameroon. We are the data controller for the personal data described here.

Contact for privacy matters: contact@vitabelandsons.com

2. What we collect

Information you give us

• Your name, phone number and, if you provide one, your email address
• Your profile photograph
• Emergency contacts you choose to add
• Saved addresses and places
• Messages you send to support, and reports you file about a trip
• Drivers only: driving licence, vehicle registration, insurance certificate, technical inspection certificate and the other documents required of professional drivers in Cameroon; vehicle details and photographs

Location information

• Riders: we collect your device location while the app is open and in use, so we can show nearby drivers, set your pickup point and follow the trip.
• Drivers: we collect location continuously while you are online and available for trips, including when the app is in the background. This is what allows riders to see you approaching. Collection stops when you go offline.
• You can withdraw location permission at any time in your device settings. The core booking and navigation features will not work without it.

Information collected automatically

• Device model, operating system version and app version
• A device identifier and push notification token
• Trip records: route, distance, duration, fare and timestamps
• Crash reports and diagnostic logs

Payment information

We record the Mobile Money number used for a payment and the outcome of the transaction. Payments are processed by MTN Mobile Money and Orange Money. We do not hold your Mobile Money PIN and never ask for it — no CamRide employee will ever request it.

3. Why we use it

• To provide the service — matching riders with drivers, calculating fares, taking payment, and showing the trip in progress.
• For safety — verifying drivers and vehicles, investigating reports, enabling trip sharing, and keeping people apart who have asked not to be matched again.
• To meet legal obligations — tax and accounting records, and responding to lawful requests from Cameroonian authorities.
• To support you — answering your questions and resolving fare disputes and lost property.
• To improve the service — understanding where demand is, where journeys fail, and where the map is wrong.

4. Who we share it with

We do not sell your personal data. We share it only as follows:

• Between rider and driver — the driver sees your first name, your rating and your pickup and drop-off points. You see the driver's name, photograph, rating, vehicle and registration number. Phone numbers are not exchanged; in-app calls are number-masked.
• Payment providers — MTN and Orange, to process the payment you authorise.
• SMS and notification providers — to deliver your verification codes and trip alerts.
• People you share a trip with — only those you actively choose, and only for the duration of that trip.
• Authorities — where we are legally required, or where there is a serious and immediate risk to someone's safety.

5. How long we keep it

We keep your account information for as long as your account is open. After deletion we keep only what is set out in deleting your account — principally financial records for up to 5 years and safety reports where another person is involved.

6. How we protect it

Data is encrypted in transit. Identity documents are stored encrypted at rest. Access is limited to the staff who need it for verification, safety review or support, and that access is logged.

7. Your rights

You may ask us to show you the personal data we hold about you, correct it if it is wrong, delete it, or stop using it for a particular purpose. You may also object to how we use it. Write to contact@vitabelandsons.com. We respond within 30 days. You can delete your account yourself at any time from inside the app.

8. Children

CamRide is not for anyone under 18. We do not knowingly collect data from children. If you believe a child has created an account, tell us and we will remove it.

9. Changes

If we change this policy we will post the new version here and update the date above. Significant changes will be notified in the app before they take effect.

10. Contact

Vitabel & Sons Co. Limited · RCCM RC.TIKO.2024.B.059 · Long Street, Tiko, South West Region, Cameroon · contact@vitabelandsons.com