Common questions for riders and drivers. For anything not answered here, see Support.
With your phone number and a one-time code (OTP) — no password to remember. Choose Rider or Driver when you first open the app.
English, French, and Cameroonian Pidgin.
Set your pick-up and drop-off — by map, by search, or by a landmark — choose a vehicle type, then tap Request. A nearby verified driver is matched to you.
Okada (motorbike), Eco, Comfort, Premium, and Black — from the most affordable to the most premium.
Yes. You can add multiple stops, schedule a ride for later, book on behalf of a guest, and use CamRide for Kids with a drop-off PIN for a child.
Fares are based on distance and the vehicle type. You see an estimate before you request, so there are no surprises.
Cash, MTN Mobile Money, or Orange Money — you pay the driver directly. Payments do not pass through the app.
Yes, you can add a tip after the trip when you rate your driver.
Open the trip in your history and tap Report a problem with this trip. We review the recorded route and correct it where the charge was wrong. See Support.
Drivers pass an ID and licence check to be approved, and take a live selfie that is face-matched at pick-up — so the person who arrives is the driver you were matched with. Check that the name, photo, and plate match the app before you get in.
A short code shown in your app. The driver must enter it to start the trip, so only your matched driver can begin the ride.
Tap Share live trip to send a live tracking link to someone you trust. In an emergency, SOS alerts CamRide, notifies your trusted contacts with your live location, and starts recording. If you are in immediate danger, call the emergency services first.
See deleting your CamRide account — you can do it in the app or on the web with your phone number and a one-time code.
Open the trip in your history and tap I lost an item. We contact the driver for you — your number is never shared.
Sign up as a Driver, scan your national ID (CNI) and licence, complete the one-time face enrolment (three selfies) and the required Academy lessons, then go online to receive ride offers.
An optional subscription that lets you keep 100% of your fares — no per-trip commission — while it is active.
Top up and cash out through your in-app wallet via Mobile Money.
Check the rejection reason under Documents — usually an expired date, an edge cut off, or glare on the text. Re-upload the corrected document and verification restarts.
In the app, open Profile → Help (this attaches your trip details automatically), or email contact@vitabelandsons.com / WhatsApp +237 653 14 64 97. Full contact options are on the Support page.
CamRide is operated by Vitabel & Sons Co. Limited · RCCM RC.TIKO.2024.B.059 · Tiko, South West Region, Cameroon.